Response Time and Support: What to Look for in Service
A great product can still feel frustrating if the people behind it are hard to reach. I have learned that the quality of service is often visible in the small gaps between events: the moment your question hits the inbox, the time it takes for someone to acknowledge it, the clarity you get when they respond, and the follow-through when the problem is not resolved in the first message. Those gaps become your real experience of a company. Response time matters, but it is no